1. Describe your experience on the telephone when booking your appointment

2. What was your first impression when greeted upon entering the clinic?

3. Was your consultation satisfactory, informative?

4. Were your questions answered to your satisfaction?

6. How can we improve our service and our environment to serve you better?

7. If we could improve on one thing, what would you suggest.

5. What was your experience like if you had a treatment?